FAQs

Candles

 

1. What are Melt candles made of?

Our candles are hand-poured using 100% natural soy wax, wooden wicks, and high-quality, phthalate-free fragrance oils. We avoid paraffin and harmful additives to ensure a clean, eco-conscious burn.

 

2. Are your candles safe and non-toxic?

Yes. Our soy wax is vegan, cruelty-free, and non-toxic. We use premium fragrance oils free from parabens and phthalates.

 

3. Why soy wax and wooden wicks?

Soy wax burns cleaner, slower, and with less soot than paraffin. Wooden wicks add a soft crackling sound, burn evenly, and enhance the ambiance.

 

4. How do I care for my candle?

• Trim the wick to ¼ inch before each burn

• Let the wax fully melt across the top on the first use

 • Burn for 2–4 hours at a time

 

5. Why is my candle tunnelling or burning unevenly?

This usually happens when the candle isn’t allowed to form a full melt pool on the first burn. Always let the wax reach the jar’s edge.

 

Lava Rocks

 

1. What are Melt lava rocks?

They are natural, porous volcanic stones that absorb and slowly diffuse fragrance oils, creating a subtle and long-lasting scent in small spaces.

 

2. How do I use them?

Add a few drops of Melt aroma oil directly onto the lava rocks. Let them absorb and enjoy the scent as it diffuses naturally.

 

3. Where can I use them?

Ideal for cars, work desks, bedside tables, bathrooms, closets, or entryways.

 

4. Are the rocks reusable?

Yes, they can be used indefinitely. Just refresh them with your favorite Melt aroma oil.

 

Aroma Oils

 

1. What are Melt aroma oils made of?

They are premium fragrance oils designed for aroma use. Our oils are free from parabens, phthalates, and harmful chemicals.

 

2. How do I use aroma oils?

You can use them with Melt lava rocks or in any water-based diffuser. Add 5–8 drops per use.

 

3. Are they essential oils?

No. These are specially formulated fragrance oils designed for consistent scent throw and safety in aroma applications.

 

4. Can I apply them on skin?

No, our aroma oils are not meant for topical use. They are strictly for external, aromatic purposes.

 

 

Shipping & Returns & Custom Orders

 

1. How can I place an order?

Shop via our website. We accept all major payment methods.

 

2. Can I return or exchange products?

Due to the nature of our products, we do not accept returns on used items. However, if your order arrives damaged or incorrect, please contact us within 48 hours and we’ll resolve it. 

 

3. Do you accept custom or bulk order?

Yes, we accept bulk and custom orders, for placing such orders you can reach us on hello@letitmeltaway.com

 

4. How can I contact Melt?

Email us at hello@letitmeltaway.com or DM us on Instagram @letitmeltaway. We respond within 24–48 hours